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How to log a call with LinkedIn

We’ve all been there; something doesn’t work as we think it should or it’s broken and we need help. With LinkedIn the trouble starts when you try to find a human to help you.

Hmm… none to be seen it appears.

But once you know how, logging a call with LinkedIn is quite straightforward. Just follow these steps:

  1. If you’re on the desktop or laptop go to the little picture of “Me” top tight and left click on that to open up the menu and select “Help” – alternatively you can just hit this link https://www.linkedin.com/help/linkedin which takes you straight there.
  2. Now the help on LinkedIn is pretty good and always worth looking at to see if the answer is obvious but if you want to log a call read on.
  3. If you go into the search box at the top of the screen and just type in a load of random characters, the search will fail (naturally) and suddenly the “Contact us” option appears at the base of the page.
  4. Hit “Contact us” and a dialogue box pops up like the one below, select “Get help from us” or for a shortcut hit this link https://www.linkedin.com/help/linkedin/solve/contact
  5. Select the closest category from the presented options, but if it isn’t obvious select “Other”, see below.
  6. It will then ask for more details and will again search the knowledgebase for options for you but underneath these appears the option to “Create a support ticket” and you could select that option if the suggested articles don’t help.
  7. If you selected “Create a support ticket” then a new dialogue box pops up asking about your chosen primary and alternative contact details, interface device, browser and more details of your question or help requirement – you can even attach screenshots or other useful information that might help.
  8. In my experience they are reasonably quick at coming back in anything between hours to days depending on their workload.

The good news is that LinkedIn doesn’t break to often from what I’ve seen of thousands of students and organisations around the world we’ve taught LinkedIn to so hopefully (fingers crossed) you won’t need this blog too often.

8 July 2021